HELP

BROWSER NOTE:

• The videos on this site stream in Flash. You must have the most up-to-date version of flash for your browser in order to stream them. If you prefer to download the videos, we offer them in Quicktime. You must download the zipped file for each scene, then extract the video from the zip file before playing.
  

MACS

• THIS SITE IS 100% MAC COMPATIBLE

• I get an error message when I try to play the Windows Media Videos
• Why can't I download the Windows Media Videos?
• I have a Mac and can't play the Windows Media Videos
• I'm using Windows Vista, isn't it the latest and greatest? How come I get error messages?
• I can't view the Quicktime version of the video

• When I click on a picture, I get a white square with a red "X" in it, where are the pictures?

• I just joined and my password doesn't work
• My password used to work, but it doesn't anymore
• I want to cancel my membership

Other technical problems

HOW TO CONTACT US

Username or password not working? Contact us
Want to cancel your membership? Contact us
Question, comment or suggestion? Contact us

VIDEO ISSUES:

Using Windows Vista, Internet Explorer 7 and Windows Media Player 11?
I have some bad news for you, my friend. Currently, Microsoft has issued a notice that many users with this configuration may not be able to view all streaming media. They are working to resolve this issue and once they come up with a resolution, I'm sure they'll issue an update. However, you can get instructions for rolling back to version 10 by clicking here.

Most likely, problems with viewing videos is caused by not having the codecs needed to play the videos. I suggest you try the following steps, trying to view the videos after each one:

• Install the codec package from Microsoft located at: http://www.microsoft.com/downloads/details.aspx?familyid=06FCAAB7-DCC9-466B-B0C4-04DB144BB601&displaylang=en

• Try installing the K-lite Mega Codec pack located at: http://www.codecguide.com/about_mega.htm

2. I can't download the videos!
I offer videos in 2 formats for your convenience: Flash Streaming and Quicktime for download. If you like to save your videos and watch them later, I suggest you download the zipped Quicktime videos. These are of higher quality and seem to be more universally playable.

3.I have a Mac and can't stream the Windows Media videos
Good news! I offer my videos in downloadable Quicktime videos. This makes it possible for practically EVERYBODY to be able to view the videos. Just click on link for each scene you'd like to see. Save the video to your desktop, unzip, and enjoy! When you download the zip file to your desktop, double-click it. You will then see the Quicktime file. You need to click on "extract all files" to extract it from the zip file. This will then place the actual Quicktime file on your desktop.

More Information on Video playback
Videos are available in 2 formats. You must have the player for the format you are trying to watch installed on your computer--They're both FREE:

I'm using Firefox browser and I keep getting an error message when I try to view the videos.
Firefox does not automatically know to play Windows Media playlists (which is what we use to tell your browser how to find the videos on our server). You can tell it to open these files in Windows Media Player.

First, make sure you have the latest version of Firefox:

Now, go to Tools -> Options -> Content -> File Types, and click on Manage. Now find the lines that say file type: ASX. Click on "change action", and then check the radio button that says "open them with the default application", and make sure it says Windows Media Player in the box. Click OK and close the popup windows and you should be good to go!

Photos

1. When I click on a picture, I get a white square with a red "X" in it, where are the pictures?
   
   Browsers such as Google's Chrome and Apple's Safari will not display the galleries correctly. However, if you are using a Mac, just above the gallery of thumbnails is a link to download the images. I suggest you do this instead of trying to view the images online. Unfortunately, the gallery generator isn't compatible with Macs at this time. I'm working on a better solution. But for now, at least you can see what you might otherwise miss.

MACS

• BROWSER NOTE: The site supports Firefox and Internet Explorer. Other browsers like Safari and Chrome may not display the galleries correctly.
• Photos:
  If you are using a Mac, just above the gallery of thumbnails is a link to download the images. I suggest you do this instead of trying to view the images online. Once you've downloaded the file, unzip it and you'll have all of the images from the scene! Unfortunately, the gallery generator isn't compatible with Apple's Safari at this time. I'm working on a better solution. But for now, at least you can see what you might otherwise miss.
• Videos:
  Videos are available in 2 formats. They are available for download in Quicktime format for Macs. This is the native video format for Apple products and should work on every Mac. They are also available in Flash streaming format. This should theoretically work on Macs too. Just make sure you have the latest version of flash installed: Download it here.

Membership

• I just joined and my password doesn't work
• IMPORTANT!--Don't keep trying combinations hoping to get it right. The system will lock you out after 3 wrong tries.
  OK, take a deep breath. You can probably fix this yourself.
  1. CHECK YOUR EMAIL. You should have received a receipt from Ccbill or Epoch with all of your subscription information--including your correct username and password.
  2. Sometimes people make spelling mistakes when signing up. Check carefully for spelling, then try the correct username and password EXACTLY as you originally entered them. Remember, these are cAsE SenSiTiVe. So use caps where you did in the original signup form.

If you've followed the instructions above and still cant' get in, Email Customer Service and we'll check into it. Most days we can get it resolved within a few hours.

• My password used to work, but it doesn't anymore
  Your membership may be expired, check with CCBILL. If your membership is still active, email us and we'll try to resolve it within a few hours.
• I want to cancel my membership:
  Please visit our card processor, CC Bill, for inquiries involving cancellation of your subscription or billing information.
  If you joined using EPOCH, contact them .